Queen City Transmissions

Jeff Smith 9 years ago

On a Saturday morning I was driving around to a couple different places trying to find someone to put a lift, wheels and tires on my 2011 Jeep Wrangler. I walked into Big Jim's and we talked for over an hour about the process, what brands to use and helped me find the most reliable brands. Big Jim is a great guy. Very friendly, knowledgeable, helpful and is looking out for his customers. I could not say enough about the quality of work and the customer service he provides.

Quinn Stansell 9 years ago

Took vehicle in for a diag procedure due to Check Engine Light being on. Jim charged me $99 for a diag fee which I thought was more than fair being that car dealerships charge up to twice that. He stated that if I had a major repair, he would apply the $99 toward the repair. Again, very fair. As it turned out, I had a misfire on one of my ignition coils. He was able to get the part and replace it within a couple of hours and not leave me stranded for a long period of time. The price was spot on and very fair, as opposed to other shops and car dealerships. Jim was very nice and kept me informed along the way as to what was taking place. These days you have to beg to get a returned phone call. And above all, he offered me a very good warranty to cover parts and labor!! Hats off to Jim and his business!! Highly recommend!

Art Mullen 9 years ago

Trying to protect other consumers: Took my vehicle in for quote. Big Jim wanted quote fee of $100; no prob. Asked him if I could apply that to repair once he diagnosed problem, which he replied, "No". Problem: Most other shops apply this diagnostic fee to repair price. I decided to pay him the $100, to find out how serious the issue was. He called me later to let me know I had several issues, which would run me $1600. I asked him for a copy of his defect findings, and he refused, because I might decide to get it repaired somewhere else! Huge problem! I paid him for diagnostics, which he would only orally provide; am I supposed to remember all that stuff?! I obviously decided not to get it fixed there, and got it fixed at another local shop for $450! PS: very arrogant fellow.

Kristen Redmond 10 years ago

Brought my Range Rover to Big Jim for some transmission issues. He quickly diagnosed the issue and ordered the part. He even came in the Saturday before Memorial Day and fixed much sooner than I thought he would. I highly recommend him! He is extremely polite and knowledgeable. Will use him again in the future!

Shannon Davidson 13 years ago

Big Jim's was fantastic. Jim was very knowledgeable about my vehicle (Jeep Cherokee) and his price was exactly what I expected for the work he did. I dropped it off Thursday and it was done on Monday, couldn't ask for better service! I will be taking my Jeep exclusively to him from here on out. Make sure to check his website for a coupon, then it'll be even cheaper!